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Quick start

After installing File Explorer, connect it to WebDAV to start managing your store files.

File Explorer getting-started screen before WebDAV is connected

Connect WebDAV​

You need a WebDAV username and password for your BigCommerce store.

  1. In the BigCommerce control panel, go to Settings > File access (WebDAV).
  2. Open the WebDAV account details.

WebDAV file-access settings in the BigCommerce control panel

  1. In File Explorer, open Settings.
  2. Enter the WebDAV username and password, then select Save.

WebDAV username and password fields in File Explorer settings

The File Explorer dashboard displays the files and folders in the root /dav directory when the credentials are valid.

Root WebDAV folders displayed in File Explorer

tip

If File Explorer reports that the login details are invalid, copy the credentials again from BigCommerce and make sure there are no extra spaces.

Browse and select files​

Double-click a folder to open it. Files in /dav/content can have public storefront URLs, while other folders can contain exports, templates and files used by BigCommerce.

Folders appear before files by default, with files ordered by when they were last modified. Use the sorter to order them by name. Select the List or Grid icon to change the view.

File Explorer list view with several image files selected

Upload files​

  1. Open the destination folder.
  2. Select Upload.
  3. Choose one or more files.
  4. Wait for each item in the upload activity window to complete.

Two files uploading to a folder in File Explorer

Preview or edit a file​

Double-click a file to open it.

  • Edit CSS, CSV, HTML, JavaScript, JSON, Markdown and plain-text files. Supported formats include syntax highlighting where available.
  • Preview JPEG, PNG, SVG, TIFF and WebP images.
  • Preview PDF files.

Select Save after changing a text file.

Plain-text file open in the File Explorer editor

JSON file open with syntax highlighting in the File Explorer editor

Use other file actions​

Select one or more items to use the available actions:

  • Download
  • Move
  • Duplicate
  • Rename
  • Delete

You can also create a folder, search the current folder, and copy the storefront URL when a file has a public URL.

File Explorer toolbar showing actions for selected files

Deleting a file removes it from WebDAV. Check that the file is no longer needed before confirming the action.